FAQ
Frequently Asked Questions
Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinaryx.shop.
The Ordinary: return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordinaryx.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
The Ordinary: products
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.
Our approach at The Ordinary to tracking
For The Ordinary customers at theordinaryx.shop, this section explains tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
returns and exchanges at The Ordinary
For The Ordinary customers at theordinaryx.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
The Ordinary: delivery timing
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
What The Ordinary customers should know about payment methods
The following payment methods guidance applies to the The Ordinary storefront at theordinaryx.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
The Ordinary: refund timing
For The Ordinary customers at theordinaryx.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
contact options at The Ordinary
For The Ordinary customers at theordinaryx.shop, this section explains contact options. How can I contact you?
Email Support@theordinaryx.shop, call 5184241070, or write to 918 5th St NE, Salem, Oregon, 97301, United States.
The Ordinary: shipping cost
This shipping cost section covers orders and visits through theordinaryx.shop for The Ordinary. Do you offer free shipping?
Yes. Standard delivery within the United States is free.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryx.shop
Phone: 5184241070
Physical address: 918 5th St NE, Salem, Oregon, 97301, United States