Payment

Payment Policy

For The Ordinary customers, the sections below set out currency, payment methods, and refunds. This page applies specifically to theordinaryx.shop.

How The Ordinary handles currency and methods
The following currency and methods guidance applies to the The Ordinary storefront at theordinaryx.shop. Approved refunds are processed to the original payment method within 10 business days after return inspection and approval. Payment questions may be sent to Support@theordinaryx.shop or 5184241070.

What The Ordinary customers should know about secure processing
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on secure processing. Transactions and displayed prices use USD. We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The payment options actually available for an order are displayed securely at checkout.

What The Ordinary customers should know about currency and methods
The following currency and methods guidance applies to the The Ordinary storefront at theordinaryx.shop. About Credit/Debit Card

Our approach at The Ordinary to billing checks
For The Ordinary customers at theordinaryx.shop, this section explains billing checks. Payment details are protected and processed by Shopify and authorized payment providers. The Ordinary does not store complete card numbers or card security codes. A card issuer may place an authorization hold, request additional verification, approve, or decline a transaction under its own rules.

The Ordinary: refunds and payment help
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on refunds and payment help. Customers must provide accurate billing and contact information. If a payment is declined, verify the entered details or contact the card issuer. We may cancel or review an order when payment cannot be authorized or when fraud screening identifies a material risk.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryx.shop
Phone: 5184241070
Physical address: 918 5th St NE, Salem, Oregon, 97301, United States