Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinaryx.shop.

exceptions at The Ordinary
This exceptions section covers orders and visits through theordinaryx.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

condition of returns at The Ordinary
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from The Ordinary on starting a request
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@theordinaryx.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on eligibility
This eligibility section covers orders and visits through theordinaryx.shop for The Ordinary. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about support
The following support guidance applies to the The Ordinary storefront at theordinaryx.shop. For return or exchange assistance, contact Support@theordinaryx.shop or 5184241070.

Our approach at The Ordinary to order problems
The Ordinary publishes this order problems guidance for customers using theordinaryx.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

What The Ordinary customers should know about refund timing
For purchases made through theordinaryx.shop, The Ordinary applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@theordinaryx.shop
Phone: 5184241070
Physical address: 918 5th St NE, Salem, Oregon, 97301, United States